Utility Billing Web Portal
Frequently Asked Questions
What is the Utility Billing Web Portal?
The
Utility Billing Web Portal is a web site made available to you by The
Commissioners of Leonardtown to facilitate on line access to your utility
account information and payment of your quarterly bill.
https://leonardtown-somd.epayub.com
How do I access the Utility Billing Web Portal?
Find
the link on the Town’s website that is labeled Pay Utility Bill Online. This
will take you to a new website where you can register to see details about your
account and make an online payment. If you choose to register, you will receive
a confirmation email from
leonardtown.commissioners@verizon.net . It should arrive in your inbox very
shortly after registration. If not, check your junk mail folder. Your security
settings may send it there instead.
Do I have to register in order to make a payment?
No.
Once you arrive at the Welcome page of the Utility Billing Web Portal, there is
an option called Quick Pay. All you need is your 6 or 8 digit account number
from your utility bill. For security purposes, all that will be
displayed is your street address and amount due. Please check the street address
carefully to ensure your payment is made to the correct account. You
can make a payment up to the amount due. If you want to make a payment that is
in excess of the amount due, you must register for an account.
Once I register and login, what information will I see for my account in
the Utility Billing Web Portal?
The
home page for the Utility Billing Web Portal displays your contact information,
service address, balance due, and history of your three most recent payments.
There is also a place for you to change your contact phone number and email. It
is important to keep this contact information current since this is how our
staff can reach you in an emergency or prior to water shut off. This information
is not shared with any outside parties.
There
are other links on this page that you can use to make your payment or view your
usage history. There is also a link that allows you to contact the Town Office,
either by calling or email, if you have a question or concern.
What forms of payment are accepted using this online service?
You may
use Visa, Mastercard, and Discover credit and debit cards. You also have the
option of using the E-check service which allows for payment of your bill
directly out of your checking account.
Will I have the option of having my payment information saved for future
payments?
Not at
this time. For your security, this online payment service requires you to enter
your payment information each and every time you make a payment. Your cardholder
or E-check information is not stored after you make a payment.
Is there a fee to pay online?
No. At
the current time, the Commissioners of Leonardtown will be paying all fees
associated with providing this service to customers.
Will I be able to print a payment receipt?
Yes. If
you enter your email address on the payment screen, you will receive a payment
receipt by email. If you prefer not to enter your email address on the payment
screen, you will be able to screen print the confirmation page that appears
after your payment is processed.
Can I pay by credit card over the phone or in person?
The
Town now has a self-service pay station at Town Hall for customers to use during
normal business hours. It will accept credit cards, debit cards, and E-checks.
The Town does not accept payments over the phone.
What if my service is about to be shut off?
Online
payments can take several days to process. If you intend to use the Utility
Billing Web Portal to make an online payment within a few days of the scheduled
shut off day, you must contact the Town office. If you do not contact us, your
water service may be shut off.
Is paying online secure?
Yes.
Your payment will be processed using SSL (Secure Sockets Layer) and encryption.
You should see that all the web pages of the Utility Billing Web Portal begin
with https://. If you are ever using the Utility Billing Web Portal and do not
see the https://, do not make an online payment, and please contact the Town
Office.
Where can I find the privacy policy?
Visitors to the Utility Billing Web Portal may be concerned about their privacy.
We are committed to preserving your privacy when you visit the sites linked
there.
The
Utility Billing Web Portal has its own Privacy Policy with terms and conditions
of use linked at the bottom of each page in the Utility Billing Web Portal.